Return Policy

Return Policy

At CCDI Medical, we are committed to providing the highest quality products and exceptional service. If you are not completely satisfied with your purchase, we offer a comprehensive return policy to ensure your peace of mind. Please review the following guidelines for returning new and refurbished equipment.

Section 1: New Equipment

Eligibility for Returns

  1. New equipment must be returned within 30 days of delivery.

  2. Equipment must be in its original, unused condition, with all original packaging, accessories, and documentation.

  3. Proof of purchase is required for all returns.

Return Process

  1. Contact our customer service team at or call 702-237-2616 to initiate a return.

  2. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions for returning the item.

  3. Pack the equipment securely in its original packaging and include all accessories and documentation.

  4. Clearly mark the RMA number on the outside of the package.

  5. Ship the package to the following address: CCDI Medical Returns 400 Shadow Lane, Suite B, Las Vegas, Nevada

Refunds

  1. Upon receipt and inspection of the returned equipment, we will process your refund within 10 business days.

  2. Refunds will be issued to the original payment method used for the purchase.

  3. Shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to our error.

Section 2: Refurbished Equipment

Eligibility for Returns

  1. Refurbished equipment must be returned within 15 days of delivery.

  2. Equipment must be in its original, unused condition, with all original packaging, accessories, and documentation.

  3. Proof of purchase is required for all returns.

Return Process

  1. Contact our customer service team at or call 702-237-2616 to initiate a return.

  2. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions for returning the item.

  3. Pack the equipment securely in its original packaging and include all accessories and documentation.

  4. Clearly mark the RMA number on the outside of the package.

  5. Ship the package to the following address: CCDI Medical Returns 400 Shadow Lane, Suite B, Las Vegas, Nevada

Refunds

  1. Upon receipt and inspection of the returned equipment, we will process your refund within 10 business days.

  2. Refunds will be issued to the original payment method used for the purchase.

  3. Shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to our error.