Frequently Asked Questions (FAQ)
Welcome to the CCDI Medical FAQ page. Here you'll find answers to some of the most commonly asked questions about our new and refurbished medical equipment, as well as information about our company. If you have any additional questions, please don't hesitate to contact our 24/7 customer service team.
General Information
Q: What is CCDI Medical? A: CCDI Medical is a leading provider of high-quality medical equipment for hospitals, clinics, and healthcare facilities. We specialize in offering both new and refurbished equipment to meet the diverse needs of our customers.
Q: Where are you located? A: Our headquarters are located at 400 Shadow Lane, Suite B, Las Vegas, Nevada.
Q: How can I contact your customer service team? A: You can reach our customer service team 24/7 by email at or by phone at 702-237-2616.
New Equipment
Q: What types of new medical equipment do you offer? A: We offer a wide range of new medical equipment, including diagnostic tools, surgical instruments, patient monitoring systems, and more. All of our new equipment meets the highest standards of quality and reliability.
Q: Do your new products come with a warranty? A: Yes, all new equipment sold by CCDI Medical is covered by a manufacturer's warranty. The warranty period varies depending on the product and manufacturer. Please refer to our for more details.
Q: How can I place an order for new equipment? A: You can place an order through our online platform or by contacting our sales team at or 702-237-2616.
Refurbished Equipment
Q: What does "refurbished" mean? A: Refurbished equipment refers to used medical devices that have been inspected, cleaned, repaired, and tested to ensure they meet our quality standards. Refurbished items offer a cost-effective alternative to new equipment while maintaining reliable performance.
Q: Do your refurbished products come with a warranty? A: Yes, our refurbished equipment is covered by a limited warranty for a period of 90 days from the date of purchase. Please refer to our for more details.
Q: How can I place an order for refurbished equipment? A: You can place an order through our online platform or by contacting our sales team at or 702-237-2616.
Ordering and Shipping
Q: What payment methods do you accept? A: We accept various payment methods, including credit cards, wire transfers, and purchase orders from authorized institutions.
Q: How long does it take to process and ship my order? A: Orders are typically processed within 1-2 business days. Standard shipping takes 3-7 business days, while expedited shipping takes 1-3 business days. Please refer to our for more information.
Q: Do you ship internationally? A: No, we currently only ship within the United States.
Returns and Exchanges
Q: What is your return policy? A: We offer a comprehensive return policy for both new and refurbished equipment. Please refer to our for detailed information on returns and exchanges.
Q: How do I initiate a return? A: To initiate a return, contact our customer service team at or 702-237-2616. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item.
Customer Support
Q: What if I have questions or need assistance with my order? A: Our customer support team is available 24/7 to assist you. You can contact us via email at or by phone at 702-237-2616.
Selling Equipment to Us
Q: How can I sell my medical equipment to CCDI Medical? A: We welcome the opportunity to purchase used and surplus medical equipment. Please refer to our page for detailed information on how to sell your equipment to us.